Having trouble? We have a variety of options for technical support, all free, and accessible 24 hours a day, 365 days a year.

Through Live Chat

If you need urgent assistance on any non-technical issue, you will be able to chat with a sales representative in real time, during business hours.

Member’s Support Forum

Need some extra help, or advice? You can view, post, and comment with other users who may have similar experiences. If this is your first visit, be sure to check out the FAQ section also. To start viewing messages, just register quickly for free, and select the forum that you want to visit.


Through the Hepsia Control Panel (CP)

Each client receives the following support tools, which can help to find the desired information he/she is looking for:

Context Help – Detailed Control Panel Tips

FAQ Source – Find the answers to your questions

Video Tutorials – Step-by-step video guides

Ticketing System – 1-hour ticket response guarantee

By phone

US Toll Free Phone: +1-855-211-0932

International Phone: +1-727-546-4678

UK Phone: +44-20-3695-1294

AU Phone: +61-2-8417-2372

Server status

To check the status of your server in the event of an ongoing issue, please go to: www.properstatus.com